Contact us

Please feel free to get in touch, we look forward to assisting you!


Our Office

  • Address: 199 Bay St. Suite 2600, Toronto, ON
  • Mailing Address: 199 Bay St. Suite 2600 PO BOX 108 STN. COMMERCE COURT, Toronto, ON, M5L 1E2

  • Support: 1-877-310-1088 or 416-288-8028
  • Account Opening: 1-877-310-1088 x 2
  • Trade Desk: 416-847-7221
  • Fax: 416-288-8611
  • [email protected]

Support Hours

  • Monday - Friday - 8am to 7pm
  • Saturday - Closed
  • Sunday - Closed

Get in Touch

**For existing client account related inquiries, please log in and submit your request through our Support Ticket Centre.


2022 Holiday Closure CI Direct Trading Office Canadian Markets US Markets
Monday, January 3 – In Lieu of New Years Day
Open Closed Open
Monday, January 17 - Martin Luther King, Jr. Day
Open Open Closed
Monday, February 21 - Family Day/President's Day
Closed Closed Closed
Friday, April 15 - Good Friday
Closed Closed Closed
Monday, May 23 - Victoria Day
Open Closed Open
Monday, May 30 - Memorial Day
Open Open Closed
Monday, June 20 - Juneteenth National Independence Day
Open Open Closed
Friday, July 1 - Canada Day
Open Closed Open
Monday, July 4 - Independence Day
Open Open Closed
Monday, August 1 - Civic Holiday
Open Closed Open
Monday, September 5 - Labor Day
Closed Closed Closed
Monday, October 10 - Canada Thanksgiving Day
Open Closed Open
Thursday, November 24 - U.S. Thanksgiving Day*
Open Open Closed
Monday, December 26 - In Lieu of Christmas Day
Closed Closed
Closed
Tuesday, December 27 - In Lieu of Boxing Day
Open Closed Open

* US market will close early at 1:00 p.m. (1:15 p.m. for eligible options) on Friday, November 25, 2022, (the day after Thanksgiving).